SERVICE DELIVERY TIMELINES
The Kenya Electricity Transmission Company and its staff are committed to providing high quality service to all our customers and stakeholders with dignity, professionalism and within the shortest time possible.
|
Type of Service |
Service Rendered
|
Customer/Stakeholder Requirement |
Response Time |
Charges |
|---|---|---|---|---|
|
Customer Service & Complaints |
Customer Service |
Communication of issue |
Within 24 hours of receipt of communication |
Free |
|
Management of Complaints/Compliments |
Complaint/Compliment |
Acknowledge within 24 hours & respond within 14 days |
Free |
|
|
Procurement |
Tender Process |
Prequalification, purchase of tender documents, sealed bids, supply of goods & services |
30 days |
Not more than Ksh. 5000 (For printed documents) |
|
Payments |
Relevant documentation |
30 days or as per the contract terms |
Free |
|
|
Line Trace & Land Acquisition |
Land/Trace Acquisition |
Valid ownership documents |
90 days |
Free |
|
Crop compensation |
Ownership and consent |
90 days |
Free |
|
|
Resettlement |
Ownership and consent |
12 months |
Free |
|
|
Loss of use compensation |
Ownership and consent |
90 days |
Free |
|
|
Structures compensation |
Ownership of consent |
90 days |
Free |
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.